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Take time to review the terms and conditions of your service, found on our customer care section of the website. This section gives a rundown of various service-related detail items as covered in your service contract and our tariff.
Check it out
You are now able to manage your account online! This includes checking your balance, viewing payment history, and making online payments. It's all part of our newly enhanced customer care section of the site. Give it a try by clicking the link below.
• Try it out
Did you know that, as a public uility, Ohio Wastewater is regulated by the Public Utilities Commission of Ohio on matters of tariff policy, service territory, and customer protection? Find out more about the PUCO by visiting puco.ohio.gov.
PUCO
A piece on Adenus (our parent company) was recently aired on select TV stations across the southeast. If you missed it, you can watch it by clicking the link below.
• Watch the spot

Customer Portal
• Check your balance, account history, or make a payment any time

New Customer Signup
• Sign up for service

OWSI Terms of Service
• Everything you need to know about what to expect as a customer

ACH Direct Deposit Online Form
• The easiest way to pay your bill

Frequently Asked Questions: Customers
• The most common questions our customers ask

Frequently Asked Questions: General
• General questions about Ohio Wastewater

Do's and Dont's for Effluent Collection
• Adenusฎ Homeowner's Manual

General Information
• Regulatory, Contact, and Maintenance info
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851 Aviation Parkway
Smyrna, TN 37167

Utility Customer Care: 888.3.ADENUS
Maintenance Hotline: 877.669.0786